D & R Autoworks
If you want customer service that goes above and beyond, go to D&R Autoworks. I recently bought a Groupon for an oil change/comprehensive check/the works, along with a few additional part replacements. I was a bit worried about going to a mechanic I hadn't been referred to by a friend, but I'm thankful I found these guys (and didn't mind traveling a bit to get there thanks to their complimentary car loan/shuttle service to the train). Jeff is a great guy - he's friendly, professional, and prompt with calls to update you on your vehicle. After I picked my car up, I noticed a strange sound - immediately, Jeff took care of the situation and got my car back in the shop, inspected by his coworkers and bosses, fixed, and was in communication the entire time. It wasn't from anything they did wrong - I just drive an older vehicle that's a bit more finicky. Jeff and his crew went above and beyond to fix it, apologized for the problem (even though it wasn't from a repair they did) and delivered my car to my house along with coupons for my next visit. What could have been a headache was a breeze, and I'm thankful I've found an honest mechanic who values good customer service fully.