I brought my 2012 Toyota Prius in for its 100K service. Completed promptly with full diagnostics. All options explained and my decision to do less than everything was received without pressure. Recommendations were explained and nothing was deemed urgent. All diagnostics and recommendations were printed out clearly and easily understood. Porter services was friendly a quick. When I opted for some additional work and the car had to be kept overnight, I was able to get a free loaner immediately. Everyone at every level was professional, friendly and courteous. The waiting room is neat and comfortable. One problem occurred and noticed when the car was returned - the front windshield was cracked. There was a prompt apology unqualified acceptance of responsibility. It was handled very professionally. Thank you to Rob, Chris and everyone at D & R. You guys are pros! I will continue to have our cars serviced here.