D&R was the only auto repair shop that responded to my calls/emails for assistance. In fact, a professional responded immediately each time, addressing my concerns honestly, completely and fairly. They even responded promptly when I emailed on a day they were closed. They were able to accommodate my auto repair right away, and fixed a problem that the dealer had addressed incorrectly. Repairing it here also cost me considerably less than it would have cost at the dealer. D&R sent a car to pick me up immediately when I was unable to get there myself to pick up my car, which was greatly appreciated. I definitely plan to come here when I have future auto problems. They made the process very easy, and were very trustworthy.