Our Guarantee
Exceeding Expectations

"At D&R Autoworks, we surpass the 12 month confidence plus warranty and provide all of our customers an 18 month warranty."

Confidence Plus Guarantee

In survey after survey, one of the most important things a customer wants from his or her professional installer is a warranty...in writing. That's what you'll find when you choose an Auto Value or Bumper to Bumper certified service center. Your automotive repair or other service is backed up by our Confidence Plus North American Warranty providing you assurance at home or on the road. Work is covered for 12-months/12,000-miles. That's confidence.

 

Our Commitment

D&R Autoworks Maintenance & Repair of our customers is just as important as your vehicle. We believe that we have an ethical responsibility to provide you with all of the information needed to make an educated decision when it comes to maintaining your vehicle. Our service advisors are fully committed to taking the necessary time to ensure that you have a full understanding of the current and future maintenance of your vehicle.

• Provide the highest quality service possible. • Adopt and follow accepted industry standards of service, training and certification. • Commit to lifelong pursuit of education, dedicated to improving our technical and managerial knowledge and skills, as well as those of my employees. • Conduct business in a professional and courteous manner with my customers, co-workers and the general public. • Foster and maintain positive relationships with my customers, providing systems for communication and problem resolution. • Actively support the profession and the industry, lending my name and efforts to issues of national importance. • Support the industry at the state and local levels. • Maintain facilities that are safe, clean and customer-friendly. • Operate my business with integrity, doing what’s best for the customer, the profession and the industry. • Recommend corrective and maintenance services and explain to the customer which of these are required now to correct existing problems and which are for preventive maintenance. • Offer customers a price estimate for work to be performed. • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer. • Make every effort to keep customers informed about appointments and completion deadlines. • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request. • Furnish or post copies of any warranties covering parts or services. • Exercise reasonable care for the customer’s property while it is being serviced. • Fix the customer’s vehicle right the first time. • Maintain a system for fair settlement of customer complaints. • Cooperate with established consumer complaint mediation activities. • Uphold the high standards of our profession and seek to correct any or all abuses within the automotive industry.